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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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Intervention Development

The first two editions of Fundamentals did not discuss development of the performance intervention as a discrete step in the selection and design phase of the HPT Model. In fact, “there is not always a well-defined distinction between design and development.”1 In addition, very little has been written about development in the PI/HPT literature. This chapter will synthesize the available literature and provide guidelines for developing various types of performance improvement interventions.

Definition and Scope

Definition. Development is sometimes used as an umbrella term that includes design and sometimes even implementation. According to Spitzer2 development is “an extension of design. It prepares the design for ...

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