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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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18

Intervention Design

The first two editions of Fundamentals did not discuss design of the performance intervention(s) as a discrete step in the selection, design, and development phase of the Performance Improvement/HPT Model. This third edition of Fundamentals will discuss design and development separately; however, sometimes the discussion will blend both activities the way they are blended in the real world. (See Figure 18.1.)

Definition and Scope

Design is the “systems planning” activity of the intervention selection, design, and development phase. The performance improvement practitioner, functioning as intervention designer, developer, or both, “finds or creates plans, materials, and media by which to transform that intervention selection ...

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