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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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12

Job Analysis/Work Design Interventions

Sociologists define work as “the creation of material goods or services, which may be directly consumed by the worker or sold to someone else … includes not only paid labor but also self-employed labor and unpaid labor …. provides material and personal benefits.”1 A performance improvement practitioner says that work is “one version of performance” or what the worker must do on the job.2 No matter the type, function, or industry represented, all organizations perform three different types of work:

  • Direct work fulfills the mission and goals of the organization.
  • Management work guides personnel, material, and organizational resources and aligns the organization with the direct work that needs to be accomplished ...

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