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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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11

Performance Support Interventions

Performance support interventions are available to the performer on the job and just in time, and they may enhance or replace learning interventions such as training. Performance support interventions share these characteristics:

  • Intuitiveness—provides guidance even if the user has minimal or no prior learning or experience
  • Integration—presents a seamless union of people, process, and devices
  • Immediacy—offers on-demand access to tools, information, advice, training, communication, and so forth
  • Individualization—supports needs of novices, competent performers, and experts at the individual, group, or organizational level
  • Interactivity—opens a “dynamic dialogue” between user and performance support tool

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