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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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9

Intervention Selection

Intervention selection is an integral part of the performance improvement phase that also includes intervention design, intervention development, and producing a business case. The Performance Improvement/HPT Model (Figure 9.1) illustrates where intervention selection is positioned in the performance improvement process.

Performance improvement is complex because it involves many uncertainties, such as individual human behavior, collective organizational behavior, and the dynamics of the internal and external environment. Almost anything can influence behavior: culture, leadership, workspace design, supervision, communication, financial systems, motivation, strategic and operational planning, or skills, attitudes, and ...

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