Case Study 2.2
Physician Performance Report Accuracy and Timeliness
Topic: Gap and Cause Analysis
Hillary N. Leigh, M.A., Senior Consultant with Kaiser Permanente, California, USA
Background
Allied Health [not its real name] is an HMO located in the Midwestern United States. The mission of a health maintenance organization (HMO) is to provide quality health care focusing on prevention and healthy living. In order to fulfill this mission, national standards and guidelines have been developed that outline steps that ought to be taken by an HMO to provide quality health care. A core component of these guidelines relates to providing physicians with informative reports on various process and outcomes measures.
Situation
In particular, one of the ...
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