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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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Case Study 2.1

The Blake Company/Mutschler Kitchens

Topic: Performance Analysis

Anne M. Blake, M.A., Ed.S., Director of Operations, The Blake Company, Michigan, USA

Background

The Blake Company is a residential building company outside of Detroit, Michigan. Originally the organization focused on purchasing old estates in the upscale suburb of Grosse Pointe, subdividing the property into smaller lots, and building homes on the lots. As the supply of large estates dwindled, the owner of the company branched into major renovations of existing homes. Within this context he frequently worked with a well-established kitchen company in the area, Mutschler Kitchens.

Situation

After several years, the owner of The Blake Company purchased Mutschler Kitchens ...

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