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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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4

Overview of Performance Analysis

Performance analysis is the first step in the Performance Improvement/HPT Model (see Figure 4.1). There is no possibility of a chicken-or-egg syndrome when it comes to performance analysis. Without first identifying and clarifying the problem or performance gap it is unsound and certainly unsystematic to state the cause and select or design a solution.

Definition and Scope

Performance analysis is “the process of identifying the organization's performance requirements and comparing them to its objectives and capabilities.”1 According to Rossett, performance analysis “involves partnering with clients and customers to help them define and achieve their goals … reaching out for several perspectives on a problem ...

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