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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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Case Study 1.5

Using Human Performance Technology (HPT) to Select Projects That Yield Results

Topic: Change Management

Susan M. Pavelek, B.B.A., CPT, Internal Consultant, Oxy, Inc., Colleyville, Texas, USA

Background

During a time when training organizations appeared to be frequently outsourced rather than maintained as an internal department, the training team within a mid-size mortgage company was interested in expanding its capabilities and services by providing non-training solutions to address performance issues. The hope was to develop a process to be used to select internal performance improvement projects that would yield results proving value-added. Furthermore, the team wanted to incorporate human performance improvement best practices ...

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