8

Employee Relations

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Learning Objectives

By the end of this chapter, you should be able to:

• Select and administer an employee assistance program for your organization.

• Describe the process for grievance and disciplinary procedures.

• Describe the benefits of alternative dispute resolution as a way to offset costly litigation.

• Write policies and procedures manuals and employee handbooks.

• Practice improving retention strategies.

INTRODUCTION

Dover Communications, Inc., is a relatively young electronics firm with close to 1,000 employees. Since its inception in 2001, it has expanded its client base, enjoyed steady growth, and increased ...

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