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Fundamentals of Human Resources Management, Fourth Edition by Diane Arthur

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3The Employment Process

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Learning Objectives

By the end of this chapter, you should be able to:

• Identify the three steps that should be completed at the beginning of the employment process.

• Evaluate the numerous recruitment sources available and develop a recruiting strategy.

• Practice five effective questioning techniques.

• Describe the components of effective employment interviewing documentation.

• Plan organizational and departmental orientation programs.

Recently, I was approached by one of the attendees of a seminar I was conducting on employment interviewing. She introduced herself as Dana, an HR administrator with a mid-sized retail ...

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