Fundamentals of EMS, NMS and OSS/BSS

Chapter 24

Information Models

This chapter is about information models. Two of the most popular information models in telecom domain, the Common Information Model (CIM) and Shared Information/Data Model are discussed in this chapter. TeleManagement Forum (TMF) and Distributed Management Task Force (DMTF) have developed a mapping between these two information models.

24.1 Introduction

Information models are important for application scalability. For example, consider a simple order management solution that uses two fields, first name and last name to represent the name of a customer. Another application for customer support uses three fields, first name, middle name, and last name to represent the name of a customer that contacts the support ...