Fundamentals of EMS, NMS and OSS/BSS

Preface

The communication service industry is moving toward a converged world where services like data, voice, and value-added services are available anytime and anywhere. The services are “always on,” without the hassle of waiting or moving between locations to be connected or for continuity in services. The facilities offer easy and effortless communications, based on mobility and personalized services that increase quality of life and lead to more customer satisfaction. Service providers will have much more effective channels to reach the customer base with new services and applications. With changes in services and underlying networks, the ease in managing the operations becomes critically important. The major challenge is changing business ...