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FT Guide to Business Training by Tom Bird, Jeremy Cassell

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19

Dealing effectively with training challenges

Like all business roles which involve influencing people, the trainer will have to deal with a range of challenges when working with a group. If you are an experienced trainer, you will know the danger of the complacency trap in which you can make all manner of assumptions that everything will be fine. We focus in this chapter on the key ‘people’ challenges that business trainers face in the delivery element. There is never one answer which is perfect for all training situations and so here we offer a range of ideas which will help you become more resourceful and flexible.

Having delivered well over 1000 courses we can only remember one instance when we have had to ask someone to leave a session. ...

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