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FT Guide to Business Training by Tom Bird, Jeremy Cassell

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16

Questions are the answer

This is a chapter about questions – how to handle questions from participants and how to ask questions that make a positive difference. You may have some questions about questions:

  • Why are questions so important?
  • What is the best way of handling tricky questions?
  • To what extent should I use questions to test knowledge?
  • How can I use a question from an individual to help group learning?
  • What questions can I ask to promote thought and encourage learning?
  • What is a good process to follow when someone asks a question?

Jeremy remembers being on a personal development course in the 1990s and the trainer used the phrase ‘questions are the answer’. It resonated with him and this approach is critical in non-directive ...

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