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Front Office, 2nd Edition by S. Lewry, P. Abbott

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Chapter 12

Control

Introduction

The importance of the control process cannot be overemphasized. There is no point in having a well-designed, beautifully furnished establishment with highly trained and motivated staff if it fails to reach its objectives.

The control process involves:

1 Establishing targets.

2 Monitoring performance in order to see whether these targets are being attained.

3 Taking corrective action wherever necessary.

The control of front office operations is only one aspect of general management control, which covers all the hotel's operations. In this work we shall be concerned only with front office control, but it must be remembered that this has to be integrated with all the other aspects. Cash control, for instance, is ...

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