O'Reilly logo

Front Office, 2nd Edition by S. Lewry, P. Abbott

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 2

Check-in and related issues

Introduction

Some time normally elapses between the guest's booking and his actual arrival. During this period the hotel may deal with hundreds of other visitors. However, it must still be ready to receive the guest. There must be a room ready for him, and there are various necessary formalities to be gone through when he arrives.

In addition, the hotel must keep track of him once he is ‘in-house’. It may be required to provide him with various services, and it must make sure that these are properly recorded and (if appropriate) charged for.

All this means a good deal of record keeping. The process is summarized in Figure 19.

Arrival and registration

The arrivals list

The check-in process actually starts ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required