From Values to Action: The Four Principles of Values-Based Leadership

EXPECTING THE UNEXPECTED

Things are never going to go smoothly all the time. The 3C's are to be expected. Perhaps the company misses its earnings target or has to recall a product because of a safety issue. Any number of challenges can and will arise, and the bigger the organization, the greater the likelihood that something, somewhere will happen. It's a question not of if but of when. Faced with one of these challenges, people in the organization will often wonder how to respond. Without effective leaders to guide them, their questions quickly become concerns, which escalate into stress, worry, anxiety, and even panic. These emotions are not helpful; if anything, they cloud the issue and create confusion. To avoid this, you and your team need ...