THE POWER OF STORIES
When you are soliciting feedback from your team, you're doing more listening than talking. However, when you want to relate to others so that they really get to know you, the opposite is true: you're the one doing the talking. By telling stories about yourself, such as by giving a glimpse of who you are outside of work, you allow people to relate to you in a very human way. That was my experience with a newsletter of sorts that I began writing as CFO and continued as CEO. It started as an attempt to bridge the many silos at Baxter, something I had seen back in my cubicle days. When I became part of the executive team, I felt I could do more to bring people together.
It began with an internal column I wrote—an update from ...
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