RECOGNIZING THE VALUE OF EVERYONE

How you practice genuine humility may be different than how I did, but at the heart of it, the principle is the same: you recognize the value in everyone; you know you are no better than anyone else; and the higher you move up in the organization, the more you stay grounded. You can't fake this. If you do, people will know you're a phony. You can't decide to spend twenty minutes a day walking the floor to be Mr. or Ms. Open, then close yourself off the rest of the time behind a wall of self-importance. If that's what you're going to do, then it's better not even to try.

If you think that your talent, abilities, accomplishments, educational pedigree, and title on your business card mean you really are better than ...

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