Chapter 5
The Art of Effectively Facilitating Processes
CHAPTER OBJECTIVES
- Discuss the four sequential elements of empowerment.
- Compare the four levels of authority.
- Identify common effective and ineffective methods of conflict resolution and discuss why they are ineffective.
- Relate the steps of an effective negotiation process.
- Discuss the six steps of creating an effective team.
- Identify the five phases of the energy model as it relates to change management.
- Compare and contrast the concepts of change and transition.
Solutions . . . reside not in the executive suite but in the collective intelligence of employees at all levels, who need to use one another as resources, often across boundaries, and learn their way to those solutions.
R. A. ...
