Chapter 4
Communicating with Clarity
CHAPTER OBJECTIVES
- Identify the impact of communication philosophy on the organizational or department culture.
- Describe a linear model of communication.
- Discuss the principles of effective listening.
- Differentiate among the various levels of listening.
- Identify basic principles for effective questioning.
- Discuss examples of common nonverbal messages communicated through the use of time, touch, space, appearance, body posture, voice tone, and eye behavior.
- Identify basic principles of e-mail etiquette.
The greatest problem of communication is the illusion that it has been accomplished.
George Bernard Shaw
No other skill set is more directly linked to the effectiveness of a leader than the ability to communicate ...
