Acknowledgements

A text of this type is grounded in experience; the many days and evenings spent serving library users in branch libraries, large city libraries and obscure out-of-the-way community footholds. The story times, the local studies, the microfiche readers, the daily newspapers, the large-print collection and the users. Most of all the users, that great cross-section of society, people from every walk with all their flaws and gifts. My first acknowledgement, then, is to the millions of public library users who have shaped the thoughts you will read. Following from this must be the many library staff with whom I have worked throughout my career – managers who encouraged and challenged me, colleagues and comrades who stood with me ...

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