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From Know-How to Do-How: The Short and Simple Guide to Making Change Happen by Ian Roberts, Dave Corbet

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SPOTTING EMOTIONS IN PRACTICE

Recognizing negative and positive emotions in advance can be really helpful. Eva was a senior manager in a pharmaceutical company who attended a development program that we delivered. In the dialogue below, Dave is leading Eva through the do-how map to help her make a significant breakthrough with a problem that has held her back.

Dave:

Tell me what breakthrough you want to make, Eva.

Eva:

I’ve got to give a speech at a major conference in a few weeks and I’m dreading it. I’ll be speaking to an audience of over 1,000 people. Public speaking has always filled me with dread. I’ve been on various training programs about how to give great presentations, but I always feel the same afterward.

Dave:

When you ...

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