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From Government to E-Governance

Book Description

In simple terms, e-governance revolves around the idea of performing the policy, service and development functions of the government with the help of the ICTs so as to manage and steer the multi-sectoral stakeholder relations on a non-hierarchical way. Keeping this simple notion in mind, From Government to E-Governance: Public Administration in the Digital Age attempts to introduce innovative theoretical frameworks and fresh insights derived from the latest empirical research findings in the area of comparative e-governance. The impact that ICTs have in our society in general as well as on the nature, scope, understanding and practice of public administration in particular is immense. All the contributing authors in this volume, from different parts of the world, thus shed light on the way e-governance is operating as well as progressing, along with the challenges and constraints it still faces. Among many others, themes covered in the volume include citizens’ engagement, cross-governmental partnerships, IT product quality, and anti-corruption – all relating to e-governance. Researchers, academics, civil servants, policy advisers and students who seek a genuine understanding of the evolution of public administration in this era of digital or electronic governance should find this book a timely addition to the literature.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  6. Preface
  7. Acknowledgment
  8. Chapter 1: From e-Government to e-Governance
    1. ABSTRACT
    2. INTRODUCTION
    3. THEORETICAL FRAMING: REASONED HISTORY
    4. THE ICT-DRIVEN REVOLUTION: THE NEW TECHNO-ECONOMIC PARADIGM
    5. THE E-GOVERNANCE CHALLENGE
    6. SUMMARY AND IMPLICATIONS FOR GOVERNING AND GOVERNANCE
    7. REFERENCES
    8. ENDNOTES
  9. Chapter 2: E-Government
    1. ABSTRACT
    2. INTRODUCTION
    3. CONCEPTS DEVELOPMENT
    4. CONCEPTUAL MODEL
    5. CONCLUSION
    6. REFERENCES
    7. APPENDIX A
  10. Chapter 3: Understanding E-Governance
    1. ABSTRACT
    2. INTRODUCTION
    3. UNDERSTANDING E-GOVERNANCE: SOME THEORETICAL ISSUES
    4. BENEFITS AND POTENTIALS: E-GOVERNANCE AS A CATALYST FOR DEVELOPMENT
    5. RISKS AND CHALLENGES: NEED FOR A CAUTIOUS STEP
    6. CONCLUSION
    7. REFERENCES
    8. ENDNOTES
  11. Chapter 4: E-Government, M-Government, L-Government
    1. ABSTRACT
    2. INTRODUCTION
    3. E-GOVERNMENT: SOME INSTANCES OF ICT-BASED TOOLS FOR PUBLIC ADMINISTRATION
    4. M-GOVERNMENT: ICT-BASED TOOLS IN CONTEXT
    5. L-GOVERNMENT: EXPLORING FUTURE SCENARIOS FOR PUBLIC ADMINISTRATION
    6. CONCLUSION
    7. REFERENCES
    8. KEY TERMS AND DEFINITIONS
  12. Chapter 5: Challenges of Implementing E-Governance in a Politically Driven Environment
    1. ABSTRACT
    2. NEED OF E-GOVERNANCE
    3. POLITICALLY DRIVEN NATION
    4. CONCLUSION
  13. Chapter 6: Marketing E-Government to Citizens
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. HOW TO ENSURE CITIZENS USE E-GOVERNMENT
    5. FUTURE RESEARCH
    6. CONCLUSION
    7. REFERENCES
    8. ADDITIONAL READING
  14. Chapter 7: Alignment of IT Projects and Investments to Community Values
    1. ABSTRACT
    2. INTRODUCTION AND GENERAL RESEARCH QUESTION
    3. THE COMMUNITY VALUE ESTIMATION METHOD (CVE)
    4. CONCLUSION
    5. REFERENCES
  15. Chapter 8: From Town Hall to the Virtual Community
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND: WIDELY USED PRACTICES FOR ENGAGING THE PUBLIC
    4. BREAKING FROM TRADITION: DEFINING WEB 1.0 AND WEB 2.0
    5. ADVANCING WEB 2.0 IN GOVERNMENT
    6. SOLUTIONS AND RECOMMENDATIONS: EXPLORING GOVERNMENT INITIATIVES USING WEB 2.0
    7. INSIGHTS FROM PUBLIC ADMINISTRATORS ON THE CUTTING EDGE
    8. RECOMMENDED SOCIAL MEDIA STRATEGIES FOR PUBLIC ADMINISTRATORS
    9. CHALLENGE: FEAR OF LEARNING NEW TECHNOLOGY
    10. CHALLENGE: BUILDING A SUSTAINABLE STRATEGY
    11. CHALLENGE: CHOOSING APPROPRIATE WEB 2.0 TOOLS
    12. CHALLENGE: MAINTAINING A POSITIVE WEB 2.0 PRESENCE
    13. CHALLENGE: MANAGING CONTENT, STAFF, AND PRIVACY CONCERNS WITH SOCIAL MEDIA
    14. CHALLENGE: BUDGETARY CONCERNS RELATED TO PRODUCT COST AND OVERALL IMPLEMENTATION
    15. CONCLUSION
    16. REFERENCES
    17. ADDITIONAL READING
  16. Chapter 9: Key Success Domains for Business-IT Alignment in Cross-Governmental Partnerships
    1. ABSTRACT
    2. INTRODUCTION
    3. DEFINITIONS AND ASSUMPTIONS
    4. CROSS-GOVERNMENTAL PARTNERSHIPS
    5. IT ALIGNMENT DOMAINS
    6. EMPIRICAL VALIDATION
    7. CONCLUSION
    8. REFERENCES
  17. Chapter 10: Information Technology Product Quality, Impact on E-Governance, Measurement, and Evaluation
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. THE GENERAL QUALITY CONCEPT
    5. THE SPECIFIC CLAIMS FOR QUALITY OF ICT SYSTEMS AND SOFTWARE PRODUCTS
    6. ISO / IEC QUALITY MODEL
    7. SOFTWARE PRODUCT QUALITY CHARACTERISTICS
    8. SYSTEM QUALITY IN USE CHARACTERISTICS
    9. ISO/IEC DATA QUALITY MODEL
    10. MEASUREMENT THEORY FOUNDATIONS
    11. INFORMATION PRODUCTS AND PROCESSES MEASURES
    12. THE PRESENT STATE OF THE SQUARE PROJECT AND ISO/IEC 250XX STANDARDS PREPARATION STAGE
    13. EXPERT QUALITY ASSESSMENT
    14. HYPE CYCLES
    15. MAGIC QUADRANT
    16. MARKET SCOPES
    17. VENDOR RATING
    18. FUTURE TRENDS
    19. CONCLUSION
    20. ACKNOWLEDGMENT
    21. REFERENCES
  18. Chapter 11: From E-Government to E-Governance in Europe
    1. ABSTRACT
    2. INTRODUCTION
    3. E-GOVERNMENT AND E-GOVERNANCE IN THE EUROPEAN CONTEXT
    4. E-GOVERNANCE AND E-GOVERNMENT DIMENSIONS IN EUROPEAN COUNTRIES
    5. THE SHIFT FROM E-GOVERNMENT TO E-GOVERNANCE: PATH AND CHALLENGES
    6. CONCLUSION
    7. REFERENCES
    8. ADDITIONAL READING
  19. Chapter 12: Core Values
    1. ABSTRACT
    2. INTRODUCTION
    3. THE CRITICAL SUCCESS FACTORS OF E-GOVERNMENT IMPLEMENTATION
    4. E-GOVERNMENT, NATIONAL CULTURE, AND SUPPORTING CORE VALUES FOR E-GOVERNMENT
    5. KEY GUIDING PRINCIPLES FOR GOOD E-GOVERNMENT
    6. POTENTIAL PROBLEMS, CAVEATS, AND THE PROGRESS FOR E-GOVERNMENT INITIATIVES AND IMPLEMENTATION IN BRUNEI
    7. CONCLUSION
    8. ACKNOWLEDGMENT
    9. REFERENCES
  20. Chapter 13: E-Government in Bangladesh
    1. ABSTRACT
    2. INTRODUCTION
    3. E-GOVERNMENT IN BANGLADESH: THE POLICY AND INSTITUTIONAL FRAMEWORK
    4. TOWARDS DIGITAL BANGLADESH: MAJOR E-GOVERNMENT PROGRAMS AND INITIATIVES
    5. ASSESSING E-GOVERNMENT IN BANGLADESH: CONSTRAINTS AND CHALLENGES
    6. CONCLUSION AND THE WAY FORWARD
    7. REFERENCES
  21. Chapter 14: Combating Corruption through e-Governance in India
    1. ABSTRACT
    2. INTRODUCTION
    3. THEORETICAL PERSPECTIVE
    4. THE EXPERIENCE
    5. ANALYSIS AND INFERENCES
    6. CONCLUSION
    7. REFERENCES
    8. ENDNOTES
  22. Chapter 15: Grey Hair, Grey Matter, and ICT Policy in the Global South
    1. ABSTRACT
    2. INTRODUCTION
    3. AFRICA, E-GOVERNMENT, AND THE DIGITAL AGE
    4. GHANA AND THE SHIFT TO E-GOVERNMENT
    5. REFLECTIONS ON AN E-GOVERNMENT PROJECT IN THE GHANAIAN PRESIDENCY
    6. SOLUTIONS AND RECOMMENDATIONS
    7. FUTURE RESEARCH DIRECTIONS
    8. CONCLUSION
    9. REFERENCES
    10. ADDITIONAL READING
    11. ENDNOTES
  23. Chapter 16: A Positive Hegemony?
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. TESTING E-GOVERNANCE WITHIN EDUCATIONAL SYSTEMS IN DEVELOPED SYSTEMS
    5. EMPLOYING BENCHMARKING BY ACADEMIA
    6. CHALLENGES
    7. OPPORTUNITIES
    8. WAY FORWARD
    9. LESSONS FOR THE DEVELOPING WORLD
    10. FUTURE RESEARCH DIRECTIONS
    11. CONCLUSION
    12. REFERENCES
  24. Chapter 17: Successfully Applying “e” to Governance
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND
    4. THROUGH TRANSITION…
    5. LESSONS LEARNED
    6. REFERENCES
  25. Compilation of References
  26. About the Contributors