Chapter 10. HOW TO USE THE POWER OF EXPECTATIONS FOR GREATER RESULTS
Expectations are often hard to clearly see. They are inside a person. They lie in the world of what people think and feel rather than in the physical, tangible world of workplace behaviors and results. Still, understanding the power of expectations—both yours and those of the people you lead—can give you insights you can use to become a truly remarkable leader.
Although we have highlighted the importance of discussing and understanding the expectations of roles and tasks, this conversation will take us further, and deeper. There are two sides to understanding expectations. To get maximum value from understanding them, you need to see and understand the impact of
Your expectations ...
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