FreeSWITCH 1.0.6

Nesting IVRs

There are two ways to "nest" or otherwise combine IVRs.

The first way is to use the sub-menu system list, as mentioned. Simply create two or more IVR menus as if they were independent menus, with each one having a unique name. Then, from the main IVR, create an entry option with an action of menu-sub and a param containing the name of the child IVR.

  <entry digits="1" action="menu-sub" param="child_ivr"/>

The advantage to creating your menus this way is that you gain the ability to use the menu-back action to allow callers to get to the previous IVR menu, useful if you might have multiple parents calling the same child menu.

The other way to use sub-menus is to assign each IVR a unique extension number and simply transfer the caller from ...