CHAPTER 3Developing the Operations and Training Programs
At the heart of any successful franchising program is a prescribed system that ensures quality control and consistency throughout the franchise network. In most franchised businesses, the key elements of this system have been developed and fine-tuned in the operation of the franchisor’s prototype location. The administration of the system requires effective and comprehensive documentation that must be provided to each franchise, both at the inception of the relationship and on an ongoing basis.
The documentation required to properly administer the franchise system includes:
Statement of ...
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