Formula 2+2

EIGHTThe Power of Focus

When people were once again seated, Audrey continued her presentation: “Before we go any further,” she said, “I want to emphasize the secret of focus.

“It is well known that behavior is more likely to be influenced if feedback addresses no more than one or two elements at any given time. In light of this, it makes no sense to overwhelm a person with a huge laundry list of successes and failures—most of which would likely be forgotten. However, this is exactly what happens in many performance appraisal meetings. People often feel like they are facing a fire hose as their manager quickly and superficially runs through a large ...