INTRODUCTION BY BILL COSBY
Though I’ve never really thought about it before, Formula 2+2 has led me to realize that I’ve depended upon feedback and encouragement all my life. I know that if people ever stop laughing, I’m in trouble. Take my concert performances for instance. The live audience is all about feedback. The spontaneous laughs, applause—even the occasional jeer—all tell me whether I’m on track and getting my message across.
The real-time feedback I rely upon is frequently missing from the workplace. In many organizations, the only feedback you can count on is the annual evaluation, and it is almost always stale news by the time you get ...
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