Book description
In today's fast-paced business environment, frequent feedback and “course correction” is absolutely vital. But about the only time most managers offer employees feedback is during scheduled (and generally infrequent) performance appraisals, which tend to be stiff, formal, and—whether intentionally or not—adversarial, and therefore ineffective. Formula 2+2 offers a simple yet powerful approach to revolutionizing feedback conversations. It details the five secrets of effective feedback:Timeliness
Balance
Focus
Specificity
Follow-up
Formula 2+2 shows how to foster a culture of continuous feedback which increases the effectiveness of the manager, protects the spirit and dignity of employees, and provides a systematic approach to reinforcing and improving employee performance.
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Dedication
- Contents
- Foreword
- Introduction
- Prologue
- 1 The Unguided Missile
- 2 Performance Appraisal: Like a Trip to the Dentist
- 3 The Trip to the Dentist
- 4 Celebrate Success and Encourage Improvement
- 5 The Magic of Balance
- 6 The Importance of Timeliness
- 7 The Spirit of 2+2
- A Special Message From Buzz Aldrin, Astronaut, Apollo 11
- 8 The Power of Focus
- 9 Getting 2+2 Up and Running
- 10 The Need for Specificity
- 11 2+2: Take Two
- 12 The Integrated Follow-Up
- 13 Creating a Sustainable 2+2 Program
- 14 Epilogue: Two Years Later
- Authors’ Final Note
- The Secrets of 2+2
- Pauline’s 2+2 Preparation Checklist
- Acknowledgments
- About the Authors
Product information
- Title: Formula 2+2
- Author(s):
- Release date: November 2004
- Publisher(s): Berrett-Koehler Publishers
- ISBN: 9781609942076
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