Providing support
Once your package has completed the security review, additional functionality for supporting your customers is enabled. Specifically, this includes the ability to log in securely (without exchanging passwords) to their environments and debug your application. When logged in in this way, you can see everything the user sees, in addition to extended debug logs that contain the same level of detail as they would in a developer org.
First, your customer enables access via the Grant Account Login page. This time, however, your organization (note that this is the Company Name as defined in the packaging org under Company Profile) will be listed as one of those available in addition to Salesforce Support. The following screenshot shows ...
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