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Followership by James Schindler

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CHAPTER 9

Problem Solving

We all solve problems on a daily basis, in academic situations, at work, and in our day-to-day lives. Any job will bring problems that must be faced. In order for you to make your boss’s job easy, it is important to have the right skills to resolve these problems, and the personal resilience to handle the challenges and pressure they may cause. To solve problems, you need to be able to1

• Evaluate information or situations

• Break them down into their key components

• Consider various ways of approaching and resolving them

• Decide on the most appropriate of these ways

Analytical and critical thinking skills help you to evaluate the problem and to make decisions.2 A logical and methodical approach is best in some circumstances: ...

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