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Flex - The New Playbook for Managing Across Differences by Audrey S. Lee, Jane Hyun

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Fluent Leader Profile: Steve Miola and Ray Bain, Merck Research Laboratories—Creating a Fluent Company Culture

To be a good manager, I learned don’t expect others to do the things the way I do them. It would be easier if I could manage everyone the same, but it wouldn’t work. And it wouldn’t be innovation if it wasn’t diverse.

—RAY BAIN

We first met Merck Research Laboratories’ Steve Miola, director of training and professional development, and Ray Bain, VP of its Biostatistics and Research Decision Sciences (BARDS) group, when the two wanted an innovative solution to a talent “problem.” As we got to know them better, we were continually impressed by the fluency exhibited by both Steve and Ray at not only the individual level but at an organizational ...

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