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Flex - The New Playbook for Managing Across Differences by Audrey S. Lee, Jane Hyun

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Profile: Memorial Hermann Southwest Hospital—Health-care System Identifies Innovative Solutions for Patient Needs

You don’t want to be afraid to be the first.

—GEORGE GASTON, CEO, MEMORIAL HERMANN SOUTHWEST HOSPITAL

No one enjoys a trip to the hospital. Now, imagine how much more frightening and stressful your experience is if you can’t understand the doctors or nurses or accurately communicate your level of pain. Or if you are served strange, unfamiliar food and your family is unable to stay near you in your room. When you leave, you don’t receive clear instructions from the doctor or other caregivers on follow-up care, or understand what to do next. There might also be cultural barriers to communication that supersede mere language barriers. ...

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