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Flex - The New Playbook for Managing Across Differences by Audrey S. Lee, Jane Hyun

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CHAPTER 4

Portrait of a Fluent Leader

If we are to love our neighbors, before doing anything else we must see our neighbors. With our imagination as well as our eyes . . . we must see not just their faces but the life behind and within their faces.

—FREDERICK BUECHNER, WHISTLING IN THE DARK: A DOUBTER’S DICTIONARY

In light of uncertain conditions and a slower-growth economic environment, today’s senior executive faces many challenges. One of the greatest hurdles that leaders (CEOs and first-time supervisors alike) will face lies in knowing how to engage with people from other backgrounds. The question you will have to ask at every step is, How do I define and/or identify what gap exists in my department, my division, at every level inside my ...

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