CHAPTER 2

Managing the Power Gap

Jim is frustrated by his weekly status meetings. First, even though he likes to start Monday morning off with status, he moved the meetings to noon in order for Paulo to “attend” via video chat at a reasonable hour. But it’s Mitra that Jim really can’t understand. She keeps taking on new projects and accounts yet isn’t delivering results in a timely manner. During status meetings, Jim deliberately loads people up until they say no. Marc is quick to laugh and say, “I’ve got enough on my plate!” But Mitra never pushes back. He’s received e-mails from her at two in the morning and she’s missed some of her deadlines, but no matter what he asks her to do, she readily agrees. Mitra seemed like such a whiz kid when ...

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