CONTENTS
Chapter 1: A Consultant by Any Other Name . . .
Some Definitions and Distinctions
The Promise of Flawless Consultation
Chapter 2: Techniques are Not Enough
Developing Client Commitment—A Secondary Goal of Each Consulting Act
Collaboration and the Fear of Holding Hands
Staging the Client’s Involvement, Step by Step
Chapter 3: Flawless Consulting
Completing the Requirements of Each Phase
Chapter 4: Contracting Overview