In Chapter 5, Using UI Elements and Content for Better Communication, we presented two examples of how the bad design of winner card can result in huge problems. During Miss Universe 2015 and the Oscars 2017, the presenters announced the wrong winners, which could have been probably avoided by a better design.
Tyler Thompson is one of those customers who are not content to make a complaint without giving a solution to the problem.
One day he was at the airport, bored while waiting for the flight time, when he decided to look for something to read. He ended up getting out his Delta Airlines boarding pass.
I looked at the card for a moment. Then I rubbed my eyes and looked a little more.
Discontented with all that ...
