The first edition of 5 Star Service has been used by many people as a training resource as much as an inspirational book. Almost every day we receive emails and calls from people who have used or are using 5 Star Service with their staff.
Of course in a perfect world you would pick up the phone, call me and I’d be happy to come and present the ideas to you, but the reality is I can’t be in two places at the same time (yet).
Ideas such as the Service Star™, RADAR thinking™, Wee Wows and the Spanners and Heroes game have become regular training ...
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