I don’t know about you but I’m a compulsive eavesdropper. I can’t help it! I love to listen in to other people’s conversations on the train. I’m fascinated with what’s going on behind the scenes in restaurants, shops and hotels and my absolute favourite is earwigging when two members of staff are talking about their company. Isn’t yours?
The easy answer is to claim that you would never do such a thing and you respect a person’s privacy. But can you honestly tell me that if you were in a shop and you overheard two members of staff criticising their company, you wouldn’t hang around for a listen? And then you’d decide whether or not you wanted ...
Get Five Star Service, One Star Budget now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
