What do you do if you have a common problem that comes up time after time?
You know the customer isn’t going to be happy but you can’t do anything about it. It really is outside your control.
Radar is a wonderful invention. It prevents catastrophes every day. It doesn’t move the hazard, it just tells you where it is and most importantly gives you time to avoid it. A ship can sail the same route week after week. If the crew got upset and complained about the hazard and spent years trying to move it, it would never go anywhere and the company that runs it would quickly go bust.
So RADAR thinking takes situations where you previously thought ...
Get Five Star Service, One Star Budget now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
