Acknowledgements

Thank you to:

Christine Heppell – for your tireless research, proofreading, creativity and belief in me

Rachael Stock – the greatest publisher an author could wish for

My team at Michael Heppell Ltd – you make it happen

Helen Knowles – my amazing PA who takes massive action on a daily basis

The staff at Pearson – a publisher with great values

All the people who gave up their time to be interviewed for this book

Our amazing clients – who use the five star principles every day

My children, Michael and Sarah – for your patience as I worked on this project

My family, friends and colleagues – who continue to inspire me every day as I work towards our goal of positively influencing 1 million lives

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