Chapter . Hills and valleys
As you study these techniques you will notice that you go through several distinct stages of learning. There are five and I call them ‘hills and valleys’.
The first is the ‘Yippee Curve’. The Yippee Curve is a great place to be because you start to use your new ideas and you get some amazingly quick results. In fact, you’ll be so excited about using the ideas from Five Star Service, One Star Budget that you won’t even notice if things go wrong. And if you’re part of a team of people who are all using the techniques then the Yippee Curve will be even longer.
The next stage is what I call the ‘Oh no!’ drop. ‘Oh no!’ drop ...
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