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Five Core Metrics: The Intelligence Behind Successful Software Management by Lawrence H. Putnam, Ware Myers

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Bibliography

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Clark, Elisabeth K. Bailey, et al. “Mission-Critical and Mission-Support Software: A Preliminary Maintenance Characterization.” Crosstalk (June 1999), pp. 17-22.

DeMarco, Tom. Slack: Creating Room in Your Company for Profits and Growth. New York: Broadway Books, 2001.

Drucker, ...

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