Chapter 7. What Technology Contributes
Ayesha: Did you get this email? Look at this—it's a survey about our parking policies. They are pointing us to a web site where we go to answer questions. I think we might use something like this to plan the customer service program, maybe for the up-front study with the reps and their supervisors.
Gus: But don't you think our people would resist? They prefer face time. That's what we have done in the past.
Wendy: This company is all about high technology. Look at our products and where our profits come from. I think we ought to be looking for ways to reach out to people through technologies. And more of our employees, and customers too, are all over the world. There are downsides to the technology, but I ...
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