Chapter 2. What Can We Do First and Fast?
Paula: I want to understand what's going on before I start on this project. Maybe I'll do one of those whatchamacallits, a performance analysis, but I have hardly any time and not much experience doing it either.
Fritz: I know what you mean. People say we should do analysis, but when I mention it to my customers, they often resist. One rolled her eyes last week.
Paula: I know you did one first quarter. What should I do first? How are we supposed to do one?
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