Chapter 5. Putting the Speed in Performance Analysis
Mei: They put this sales skills project in my lap, the one about repeat business and customer focus. Jorge said it is similar to what they did on customer-oriented selling two years ago, but that it is also different. And they want the finished solution yesterday. I need to do some up-front study. I don't want to make a mistake with a program that everybody is scrutinizing.
Floyd: Been there. Of course I believe in study prior to action, but there's no time, none at all. Dagmar just emailed the specs from Germany for our new operating system and said that we had to have courses ready to go by the end of the quarter—this quarter. What do I do?
Mei: Prayer comes to mind. We both need to pray—and ...
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