5.3. Professional Hesitations About Quick-and-Dirty Analyses

The demands on a human resources and training professional can be contradictory; for example, to study prior to action and to provide speedy service to customers in need. The remainder of this chapter is a response to the concerns you might be having.

5.3.1. I Can't Be Certain

No, you can't. But when would you be 100 percent certain? It is the rare analytical technique—at least among those involving people in organizations, not laboratories—that results in absolute certainty, and even then, the certainty doesn't last very long. What you're seeking is to gather more information than you had when you began, to transcend habit and bias, to involve a wide array of sources, and to create ...

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