PREFACE
WELCOME TO the second edition of First Things Fast. Much has changed in learning and performance since I wrote the first edition. That is the reason for this second edition. It reflects a world with more technology in just about every aspect of learning and performance. It acknowledges the economic shocks of 2008 and 2009. This new edition addresses the challenges professionals confront today.
Is the new edition really new? Yes it is.
You will find
New questions and templates that reflect the shift of learning and support into the workplace.
New approaches that take advantage of wikis, blogs, and online surveys to gather information.
Recognition of the shift to social networking and the possibilities presented for analysts.
New cases presented ...
Get First Things Fast: A Handbook for Performance Analysis, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
